Trading Terms & Conditions
BAT INDUSTRIES PTY LTD | ABN 20 614 417 266 | Effective 18 October 2026
1. Application and Australian Consumer Law
1.1 These Trading Terms apply to goods and services supplied by BAT INDUSTRIES PTY LTD (ABN 20 614 417 266), trading as ARROW TOOLQUIP (ARROW TOOLQUIP, we, us), including online purchases, quotations, custom manufacturing, freight, factory collection and installation.
1.2 These Terms apply where made available to the customer (Customer, you) before or at contract formation. An accepted written quotation, order confirmation and applicable incorporated policies form part of the contract.
1.3 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
2. Orders, Quotations and Product Information
2.1 Customers must provide accurate vehicle make, model, year, variant, body configuration, existing modifications, dimensions, fitment and delivery details. ARROW TOOLQUIP may request further information before confirming an order.
2.2 ARROW TOOLQUIP may accept or decline an order before contract formation. A contract is formed upon ARROW TOOLQUIP’s written acceptance or confirmation through its online ordering process.
2.3 Written quotations are valid for the period specified in the quotation. [CONFIRM: default quotation validity period.] Before acceptance, quotations may be revised or withdrawn.
2.4 Product images, website information, 3D renders and samples are illustrative where stated. ARROW TOOLQUIP will supply goods materially consistent with the agreed description and specifications, subject to applicable law. Material changes require agreement.
2.5 Once accepted, changes or cancellation are subject to the agreed order, Section 5 and the Refunds & Returns Policy.
3. Pricing, Deposits and Payment
3.1 Prices, GST, freight, installation and other agreed charges are specified in the quotation, invoice or checkout, with total-price displays complying with applicable law.
3.2 Melbourne installation or factory pickup of standard products: 20% deposit to confirm the order; the balance is payable after installation or at collection. Bank transfer funds must clear before goods or the vehicle are released.
3.3 Australia-wide delivery of in-stock goods: full payment before shipping is arranged. For out-of-stock goods: 10% deposit to secure the order and the balance payable when stock arrives, before dispatch.
3.4 Custom-made goods: 50% deposit upon acceptance of the custom quotation, with the balance payable as agreed before delivery or at the agreed collection/installation stage.
3.5 Accepted payment methods are cash, EFTPOS and bank transfer. Arrange bank transfers early enough for funds to clear.
3.6 ARROW TOOLQUIP does not charge contractual overdue-payment interest under these Terms. ARROW TOOLQUIP may exercise lawful remedies for unpaid amounts, subject to the contract and applicable law.
4. Custom-Made Orders and Design Approval
4.1 Custom products include service bodies, trays, canopies and components made or altered to agreed customer-specific dimensions, layouts, finishes or configurations.
4.2 Customers provide requirements (and sketches where helpful); ARROW TOOLQUIP provides a quotation. Following acceptance and receipt of the 50% deposit, ARROW TOOLQUIP prepares 3D drawings for approval.
4.3 The deposit is fully refundable until the customer approves the final 3D drawings. After approval, production may begin and the deposit is described in ARROW TOOLQUIP’s Refunds & Returns Policy as non-refundable for change-of-mind cancellation, subject to applicable law.
4.4 The Refunds & Returns Policy also specifies a 40% change-of-mind fee on the total custom order value. These provisions must not be applied as duplicate cumulative fees for the same cancellation. [OWNER / LEGAL CONFIRMATION REQUIRED: clarify whether the maximum retained sum is 40% of the order, with any excess deposit refunded, or the full 50% deposit after drawing approval; revise both policies consistently before publication.]
4.5 Approved design changes may involve additional agreed charges and revised lead times. Custom manufacturing generally takes approximately six weeks, plus approximately two weeks if 2PAC painting is required. Times are estimates, not unconditional guarantees.
4.6 ARROW TOOLQUIP remains responsible for supplying products that conform to agreed specifications and applicable consumer guarantees.
5. Change-of-Mind Cancellations, Returns and Refunds
5.1 Change-of-mind returns and cancellations require ARROW TOOLQUIP approval. For approved change-of-mind requests the stated restocking/cancellation fees are 10% of total order value for standard products and 40% of total order value for custom-made products, subject to Section 4.4 and applicable law.
5.2 Goods returned for change of mind must be unused and in original condition. Installed, used, scratched, drilled, damaged or modified products are not eligible for discretionary change-of-mind returns.
5.3 The customer pays return freight for approved change-of-mind returns; original freight is not refunded solely for change of mind, subject to law. Goods must be securely packed using original or equivalent protective packaging.
5.4 Customers must contact sales@utearrow toolquip.com.au with the order number, reason and relevant photos, and obtain return instructions. Approved discretionary refunds are assessed after receipt and inspection and processed within a reasonable period.
5.5 None of these conditions or fees applies so as to restrict statutory rights for faulty, damaged, misdescribed or otherwise non-compliant goods. ARROW TOOLQUIP pays reasonable return freight where required under the ACL.
6. Ownership, Security and Risk
6.1 To the extent permitted by law, title to goods remains with ARROW TOOLQUIP until the purchase price for those goods is paid in full. Any security interest is subject to the Personal Property Securities Act 2009 (Cth) where applicable.
6.2 ARROW TOOLQUIP may exercise lawful recovery rights for unpaid goods and amounts. Nothing authorises unlawful entry, repossession or interference with statutory rights.
6.3 Transport risk and responsibility for loss or damage are determined by the agreed delivery arrangement and applicable law. A carrier handover or delivery signature does not extinguish mandatory consumer rights.
7. Freight, Delivery and Inspection
7.1 ARROW TOOLQUIP offers Australia-wide freight depot collection and door-to-door delivery where available. For in-stock products, preparation generally takes about five business days after payment, including accessory configuration; transit typically takes 7–10 business days after dispatch depending on destination.
7.2 Timeframes are estimates. ARROW TOOLQUIP will take reasonable steps to meet agreed dates and advise of material delays. Legal rights for unreasonable delay or non-delivery are preserved.
7.3 Goods are generally prepared using protective packaging, including heavy-duty pallets and protective wrapping. Customers should inspect external packaging and goods before signing where practicable.
7.4 Photograph visible damage, note it on the delivery record and notify ARROW TOOLQUIP promptly. Signing without noting visible damage may complicate freight insurance claims but does not remove ACL rights.
7.5 Retain packaging and documentation while a claim is assessed. Where goods are faulty or damaged in transit, ARROW TOOLQUIP covers reasonable return freight costs where required by law.
8. Installation and Auto-Electrical Services
8.1 Installation is available at 1/51–53 Hallam South Road, Hallam VIC 3803. Installation can generally be arranged within two weeks of purchase, subject to availability.
8.2 Standard installation generally takes one working day, approximately 7:30am–5:00pm. Central locking and electrical wiring ordinarily require an additional day with a qualified auto electrician; same-day completion may be arranged for regional or time-constrained customers subject to availability.
8.3 Customers must disclose existing vehicle faults, accessories and modifications. Removal of the factory tub or tray, brackets and associated equipment may be necessary.
8.4 Additional work and fees require appropriate disclosure and agreement. ARROW TOOLQUIP must perform installation services with due care and skill. Collection or inspection does not waive rights regarding latent defects.
9. Original Vehicle Safety and Driver-Assistance Systems
9.1 The customer acknowledges that fitting a tray, canopy or service body may require removal, relocation, disconnection, reconnection or alteration of original vehicle components and may affect manufacturer-integrated functions.
9.2 The affected systems may include: (a) Blind Spot Monitoring, including Cross Traffic Alert and trailer coverage; (b) Cross Traffic Alert (CTA); (c) Reverse Brake Assist; (d) Active Park Assist 2.0; (e) Zone Lighting; (f) front and rear Parking Sensors; and (g) Reverse Park Aid, 360-degree cameras and rear-view cameras.
9.3 Unless expressly agreed in the installation scope, ARROW TOOLQUIP does not promise that every factory function can be retained or reinstated to original manufacturer specifications or that all original manufacturer warranty conditions will remain satisfied.
9.4 Certain functions may require inspection, relocation, reprogramming or calibration by a vehicle manufacturer, authorised dealer or qualified specialist. Such additional services and charges are the customer’s responsibility where properly disclosed and agreed, except to the extent ARROW TOOLQUIP is legally responsible.
9.5 To the maximum extent permitted by law, ARROW TOOLQUIP is not liable for losses arising solely from known, disclosed and agreed compatibility limitations outside its agreed scope. ARROW TOOLQUIP does not exclude responsibility for negligent installation, defective workmanship, breach of express commitments, misleading representations or non-excludable consumer guarantees.
9.6 Customers must not drive a vehicle with a known safety-critical defect in an unsafe or unlawful condition.
10. Vehicle Weight, GVM and Roadworthiness
10.1 Fitted products add weight and may reduce remaining vehicle payload. Customers must account for the weight of service bodies, accessories, tools, occupants and cargo and comply with GVM, axle, towing, dimension and roadworthiness limits.
10.2 Products must not exceed specified load ratings. Customers are responsible for safe loading and distribution and for any required vehicle approvals outside ARROW TOOLQUIP’s expressly agreed scope.
10.3 ARROW TOOLQUIP is not responsible for loss caused solely by customer overloading, misuse or unauthorised alteration, except to the extent legally responsible.
11. Voluntary Warranty and Claims
11.1 ARROW TOOLQUIP’s separate Warranty Terms & Conditions apply. The Lifetime Structural Warranty covers manufacturing defects in structural components and welded joints under normal intended use. The 24-Month Parts Warranty covers manufacturing defects in locks, locking mechanisms, hinges, gas struts, drawers, drawer runners and other factory-supplied mechanical fittings. Both periods run from the original purchase date on the receipt or invoice.
11.2 The voluntary warranty applies only to products installed by ARROW TOOLQUIP or ARROW TOOLQUIP-authorised installers and used in accordance with applicable installation and maintenance instructions. This condition does not affect ACL rights.
11.3 The voluntary warranty excludes damage or failure caused by incorrect installation, unauthorised modifications/repairs, overloading, harsh off-road use outside intended conditions, accidents, collisions, misuse, negligence, theft, attempted theft, vandalism, natural disasters, fire, floods, severe weather, salt/chemical/moisture corrosion or poor maintenance, unauthorised third-party accessories/electrical modifications, and normal wear and tear.
11.4 Scratches, chips, fading, corrosion and surface finish deterioration caused by use, environmental exposure, external damage or improper maintenance are excluded from the voluntary warranty. Manufacturing defects and statutory rights remain protected.
11.5 Send claims to sales@utearrow toolquip.com.au with proof of purchase, installation details, a description and photographs. ARROW TOOLQUIP may request inspection and prior return authorisation, subject to ACL rights.
11.6 For valid voluntary claims ARROW TOOLQUIP may repair or replace defective goods or components, including equivalent replacements where identical items are unavailable. For rejected claims, reasonable inspection, assessment or freight costs may apply only where lawful and communicated in advance.
11.7 Customers may seek review of a decision with additional evidence. ARROW TOOLQUIP covers costs required by the ACL and does not limit a customer’s statutory choice of remedy for a major failure.
12. Consequential Loss and Liability
12.1 To the maximum extent permitted by law, ARROW TOOLQUIP excludes liability for indirect, incidental, special or consequential losses arising from goods or services, including loss of income, profit or business opportunities; business interruption; vehicle downtime; lost working time or productivity; substitute vehicle or equipment hire; and loss of or damage to tools, equipment, stock or other property, including theft.
12.2 ARROW TOOLQUIP does not provide insurance for customers’ tools, vehicles or other property unless expressly agreed. Customers should consider appropriate vehicle, tool and business insurance.
12.3 These exclusions do not apply where inconsistent with the ACL or other non-excludable rights, including any entitlement to compensation for reasonably foreseeable loss or damage resulting from a failure to comply with consumer guarantees.
12.4 ARROW TOOLQUIP does not exclude liability for negligence, breach of contract or statutory breach where that liability cannot lawfully be excluded. Any limitation is subject to unfair contract terms law and other applicable requirements.
13. Customer Responsibilities and Security
13.1 Customers must follow instructions and load ratings, secure carried equipment, take reasonable precautions against theft and damage, and promptly report potentially dangerous faults.
13.2 Locks and security features are not represented as preventing every attempted theft unless expressly warranted otherwise. ARROW TOOLQUIP is not responsible for loss caused solely by customer misuse or unauthorised third-party alterations, except to the extent legally responsible.
14. Intellectual Property
14.1 ARROW TOOLQUIP and relevant licensors retain their rights in trademarks, names, logos, drawings, designs, technical information, photographs and documentation. Purchase of goods does not transfer these rights.
14.2 Customers must not unlawfully reproduce, distribute, commercially exploit or remove protected branding and materials without permission, except as permitted by law.
15. Customer Indemnity
15.1 To the extent permitted by law, customers are responsible for claims, losses and reasonable costs caused or contributed to by their negligent or unlawful acts, omissions, misuse or breach of enforceable obligations.
15.2 No customer indemnity requires compensation for loss caused by ARROW TOOLQUIP’s own negligence, breach or unlawful conduct.
16. Privacy
16.1 Personal information collected for enquiries, quotes, orders, payments, freight, installation and claims will be handled under ARROW TOOLQUIP’s separate Privacy Policy and applicable Australian privacy laws.
17. Taxes and Duties
17.1 Prices, GST and any applicable government charges will be displayed or disclosed as required by Australian law. Mandatory total-price disclosure requirements apply.
18. Changes to Terms
18.1 ARROW TOOLQUIP may update these Terms for future orders. Updated terms do not automatically change an existing contract; amendments require agreement or another lawful basis.
19. General
19.1 If a provision is invalid or unenforceable, the remaining provisions continue to the extent lawful. A failure to enforce a right once is not a permanent waiver.
19.2 The accepted quotation, order confirmation, agreed specifications and drawings, incorporated Warranty Terms, Refunds & Returns Policy and these Terms comprise the agreement, subject to applicable law.
19.3 If documents conflict, the proposed precedence is: (1) individually negotiated written terms; (2) accepted quotation/order; (3) approved drawings and specifications; (4) Warranty Terms or Refunds & Returns Policy for their respective subject matter; (5) these Trading Terms. Mandatory statutory rights prevail.
19.4 Victorian law governs these Terms, subject to mandatory applicable laws. Victorian courts have non-exclusive jurisdiction.
20. Definitions
ACL means the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth), as applied. Custom-Made Product means goods made or modified to agreed customer-specific requirements. Standard Product means goods from ARROW TOOLQUIP’s standard range without customer-specific manufacturing modifications. Goods includes products, parts and accessories supplied by ARROW TOOLQUIP. Installation Services means agreed fitting and related work. Warranty Terms and Refunds & Returns Policy refer to ARROW TOOLQUIP’s separately published policies.
21. Contact
ARROW TOOLQUIP — BAT INDUSTRIES PTY LTD | ABN 20 614 417 266
26-28 Star Crescent Hallam VIC3803, Australia
Email: sales@arrowtoolquip.com.au | Website: https://arrowtoolquip.com.au
Owner approval items — remove before publication
Confirm the default quotation validity period.
Resolve the conflict between the 50% custom deposit retained after 3D approval and the 40% change-of-mind cancellation fee; update both this document and the Refunds & Returns Policy.
Confirm that the off-road claims on the FAQ and the harsh off-road warranty exclusion describe a consistent intended use.
Obtain Australian commercial-law review of liability, vehicle safety, cancellation and unfair-contract-term provisions.